Refund policy

Returns & Refunds Policy for Adult Toys

At The Pleasure Is Mine, we understand that sometimes a purchase may not meet your expectations or requirements. We want you to be completely satisfied with your shopping experience, which is why we offer a straightforward returns policy for your peace of mind.

Eligibility for Returns:

  1. Only items that are unopened, unused, and in their original packaging are eligible for return.
  2. Returns must be initiated within 7 days from the date of purchase.

Non-Eligible Items for Returns:

  1. For health and safety reasons, any item that has been opened, used, or is not in its original condition cannot be returned.
  2. Items purchased during special promotions or sales events may not be eligible for return.

Return Process:

  1. To initiate a return, please contact our customer support team at [insert contact information] within the specified return period.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our customer support team will provide you with a return authorization and instructions on how to proceed with the return.

Return Shipping:

  1. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).
  2. We recommend using a trackable shipping method to ensure the safe return of your item(s).

Refund Process:

  1. Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund.
  2. Refunds will be issued to the original payment method used for the purchase.
  3. Please allow up to 5 working days for the refund to be processed and reflected in your account.

Exchanges:

  1. We do not offer direct exchanges for items. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Damaged or Defective Items:

  1. If you receive a damaged or defective item, please contact our customer support team immediately for assistance.
  2. We may require photographic evidence of the damage or defect to process your return efficiently.

Discretion and Privacy:

  1. We understand the sensitive nature of the products we sell and respect your privacy. All returns are handled with the utmost discretion and confidentiality.

Contact Us: If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer support team at info@pleasureisminenz.com.

The Pleasure Is Mine reserves the right to update or modify this returns policy at any time without prior notice.